cv66 ne Privacy Policy

1 Purpose of This Policy

The main purpose of this privacy policy is to make clear how the personal information you provide while using the cv66 ne website and mobile application is managed. We believe that transparency about data is the foundation of a healthy and trustworthy relationship.

By creating an account on the cv66 ne platform, you are considered to have given your consent to this privacy policy. This policy operates alongside the Terms and Conditions.

2 Scope of Application

This policy applies to the following:

• The cv66 ne website (cv66ne.cam) and all sub-portals.
• The cv66 ne mobile application (Android and iOS).
• Any information collected via live chat, email, or other channels.
• Information received through third parties (such as payment gateways).

3 Registration and Identity Information

When opening an account on cv66 ne, the following information is collected directly from you:

• Full name and date of birth (for age verification — minimum 21 years).
• Mobile number and email address.
• Password (stored in encrypted form, never stored in plain text).
• A copy of your national identity card or other government-issued document for identity verification (as part of the KYC process).

4 Financial and Transaction Information

When using bKash, Nagad, Rocket, or Upay for deposits and withdrawals, the mobile number and transaction reference information required to process the payment are stored. cv66 ne never collects or stores your full mobile banking PIN or password.

5 Technical and Usage Information

To improve service quality and ensure security, the following information may be collected automatically:

• IP address and device identifier information.
• Browser type, operating system, and screen resolution.
• Time spent on the site, pages visited, and click patterns.
• Information obtained from cookies and similar tracking technologies.

6 Primary Use

cv66 ne uses collected information mainly for the following reasons:

• Creating, managing, and securing accounts.
• Processing deposits and withdrawals and maintaining transaction history.
• Age verification (confirming 21+) and identity confirmation.
• Correctly applying bonuses, cashback, and VIP benefits.
• Preventing fraud and unauthorized access.

7 Communication and Support

Using your email address and mobile number, cv66 ne may send transaction notifications, account security alerts (such as OTP), and support messages. Our 24/7 live chat and email support team also uses this information to resolve your issues.

8 Analysis and Development

Overall usage statistics are analyzed to improve the user experience, add new game categories, and develop the platform technically. No personally identifiable information is revealed in this analysis.

9 Responsible Gaming Monitoring

cv66 ne follows the principles of responsible gaming. As part of this, user gaming behavior is monitored to identify whether any user is playing in a harmful pattern and to provide support where needed.

10 Sharing Information with Third Parties

cv66 ne does not sell your personal information. However, limited information may be shared with third parties in the following cases:

• Payment service providers: bKash, Nagad, Rocket, Upay — only the information necessary to process transactions.
• Game software providers: Minimal information for game fairness and technical reasons.
• Security and fraud prevention services: For monitoring suspicious activity.
• Legal obligations: Lawful requests from law enforcement authorities.

11 Cases Where Information Is Not Shared

Your identity-related information is never sold or shared with advertisers, third-party marketing agencies, or for any other commercial purpose. Your contact information is not sent to any third party unaffiliated with cv66 ne.

12 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. cv66 ne uses the following types of cookies:

• Essential cookies: Remembering login state and maintaining session security.
• Functional cookies: Saving your preferred language and settings.
• Analytics cookies: Understanding which sections of the site are used most.

13 Controlling Cookies

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some features of the cv66 ne platform to not work correctly.

14 Technical Security

SSL (Secure Sockets Layer) encryption technology is active on the cv66 ne platform, keeping all data exchanged between your browser and our servers encrypted. Advanced hashing algorithms are used to store passwords.

15 Administrative and Operational Security

Only authorized staff can access user data, and every access is logged. Staff receive regular data security training. Regular security audits are conducted on the data storage systems.

16 Data Retention Period

Data is retained for the full duration that an account remains active and, after closure, for the period required to meet applicable legal obligations. When no longer needed, data is securely deleted.

17 Viewing and Correcting Information

Any registered user on cv66 ne has the right to view the personal information stored in their account and to request correction of any incorrect information. This request can be made via live chat or email.

18 Request to Delete Information

In certain circumstances you may request deletion of your information. However, this request may be partially or fully declined in cases involving legal obligations, ongoing transaction disputes, or fraud investigations.

19 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, notify the cv66 ne support team at any time and they will be stopped. However, transaction-related and security notifications cannot be stopped, as they are essential for account management.

20 Prohibited for Those Under 21

All services on cv66 ne are for persons aged 21 or older only. We do not knowingly collect information from anyone under 21. If an account holder is later found to be a minor, that account will be closed immediately and the stored information will be securely deleted.

If parents believe their child has opened an account on cv66 ne, please contact our support team immediately.

21 Process for Changes

cv66 ne reserves the right to change this privacy policy when necessary. If there are any significant changes, registered users will be informed by email or through a notification on the platform. Continuing to use the service after changes are made will be considered acceptance of the new policy.

22 Contact Channels

For any questions or requests regarding the privacy policy, please contact the cv66 ne support team:

• 24/7 Live Chat — directly by logging in to the platform.
• Email: [email protected]

Our support team provides assistance in both Bangla and English. To learn more about us, visit the About Us page.